Terms of Service
OVERVIEW
This website is operated by Herbee. Throughout the site, the terms "we", "us" and "our" refer to Herbee. Herbee offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.
Any new features or tools added shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications.
Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction in the use of this Service. You must not transmit worms, viruses, or destructive code. A breach or violation of any of these Terms will result in termination of access.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that content (excluding credit card information) may be transferred over networks unencrypted and modified to adapt to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.
SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to.
SECTION 4 — MODIFICATIONS TO SERVICE & PRICING
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable for modifications, price changes, or discontinuation.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may only be available online and in limited quantities. Products are subject to our Refund Policy.
We strive for accurate product representation but cannot guarantee screen-accurate colour display.
We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.
SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse orders. We may limit or cancel orders placed under the same name, email, card, or address.
You agree to maintain accurate account and payment details to ensure transaction completion.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the third-party provider. Future features and updates will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Third-party content may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products to that third party.
SECTION 9 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
By submitting content (comments, ideas, suggestions, reviews, etc.), you grant us unrestricted rights to edit, use, publish or distribute them.
You agree submissions will not violate the rights of others or contain harmful or illegal material. We may — but are not required to — monitor and remove content we deem inappropriate.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site for: (a) any unlawful purpose; (b) soliciting others to commit unlawful acts; (c) violating laws or regulations; (d) violating intellectual property rights; (e) harassment, abuse, discrimination, or defamation; (f) submitting false or misleading information; (g) uploading malware or malicious code; (h) collecting personal information of others; (i) spamming, crawling, or scraping; (j) obscene or immoral purposes; (k) interfering with security features.
Violation may result in termination of access.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free Service. Your use of the site is at your own risk.
Products and Services are provided "as is" and "as available."
We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold Herbee harmless against claims or damages resulting from your breach of these Terms or violation of law or the rights of others.
SECTION 15 — SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remainder remains valid.
SECTION 16 — TERMINATION
These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account for violations.
SECTION 17 — ENTIRE AGREEMENT
These Terms constitute the entire agreement governing site use. Failure to enforce any right does not waive future enforcement.
SECTION 18 — TERMS OF SALE
THIS SECTION CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH HERBEE, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF ITS CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These terms and conditions apply to the purchase and sale of products and services through the Herbee website (the "Site"). These Terms are subject to change by [LEGAL ENTITY NAME] trading as Herbee (referred to as "Herbee," "us," "we," or "our") without prior written notice at any time, in our sole discretion. The latest version will be posted on this Site, and you should review these Terms before purchasing. Your continued use of this Site after a posted change constitutes your acceptance of that change.
1. Order Acceptance and Cancellation
Your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products to you. We may choose not to accept any order in our sole discretion. After receiving your order, we will send you a confirmation email with your order number and details. Acceptance of your order and the formation of the contract of sale will not take place unless and until you have received your order confirmation email.
2. No Medical Advice
The material on the Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
You should consult your healthcare provider before using any information provided by Herbee, particularly if you are pregnant, nursing, taking medication, or have a medical condition. Herbee does not guarantee that you will achieve any particular health or wellness outcome. Your results may vary depending on factors unique to you, including your age, health, and genetics.
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate. We reserve the right to modify the contents of this Site at any time but have no obligation to update any information.
3. Prices and Payment Terms
(a) All prices posted on this Site are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases apply only to orders placed after the change. Posted prices do not include taxes or shipping and handling charges; these will be itemised in your cart and order confirmation.
We are not responsible for pricing, typographical, or other errors in any offer, and we reserve the right to cancel any orders arising from such errors.
(b) By submitting payment information, you represent and agree that: (i) you are fully authorised to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you are responsible for any payment card fees; and (iv) sufficient funds exist to pay the amounts due.
We and our third-party payment providers may request and receive updated card information from your card issuer, such as updated card numbers and expiry dates. If such information is provided, we will update your account accordingly. Your card issuer may allow you to opt out of this updating service; contact your issuer to do so. We are not responsible for fees your bank or card issuer may apply. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method.
4. Automatic Renewals
If you purchase a subscription, you will be charged automatically on a recurring basis at the frequency shown at checkout.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. IF YOU DO NOT CANCEL AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND PAYMENT WILL BE AUTOMATICALLY PROCESSED.
You may cancel at any time through your customer account portal, or by emailing info@tryherbee.com. Cancellation requests received after your scheduled billing date will apply to the following subscription period. Full details are set out in our Subscription Policy.
We may refuse to renew any subscription in our sole discretion.
5. Shipments; Delivery; Title and Risk of Loss
(a) We will arrange shipment of the products to you. Please check the individual product page for delivery options. You will pay all shipping and handling charges specified during the ordering process.
(b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for delays in shipment caused by the carrier.
6. Refunds and Returns
Refunds are governed by our Refund Policy, which forms part of these Terms. In summary: refund requests must be submitted within 30 days of the delivery date, product returns are not required, and shipping and handling fees are non-refundable.
To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds, which we define as requesting more than two refunds within a 12-month period.
Refunds are credited to the original payment method and are typically processed within 5–10 business days of approval, though we cannot guarantee processing within this period.
7. Electronic Communications
(a) You consent to receive electronic communications from Herbee, either by email to the address on your account or by notices posted on the Site. You agree that any such communication satisfies any legal requirement that communications be in writing. Frequency will vary based on your interactions with our products, marketing campaigns, and the Site.
(b) SMS/Text messaging. By providing your telephone number under any SMS programme and confirming your consent, you agree to receive transactional, promotional, and marketing SMS messages from or on behalf of Herbee. Message frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We may share your data, including your SMS consent status, with third parties who help us deliver messaging services. SMS data will be used solely to administer the messaging programme and in accordance with our Privacy Policy.
You may withdraw consent at any time by replying STOP to any message. For support, reply HELP or contact info@tryherbee.com.
8. Disclaimer of Warranties
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HERBEE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL HERBEE, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES WITHOUT LIMITATION ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, REGARDLESS OF HOW THE DAMAGES ARE CAUSED AND ON ANY THEORY OF LIABILITY.
IN NO EVENT WILL HERBEE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID HERBEE IN THE LAST TWELVE (12) MONTHS, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for damages. Accordingly, some of these limitations may not apply to you. Nothing in these Terms limits any rights you have under mandatory consumer protection law in your country of residence.
10. Goods Not for Resale or Export
You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations with respect to these products.
11. Privacy
Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the Site.
12. Force Majeure
We will not be liable or responsible to you, nor be deemed to have breached these Terms, for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, explosion, governmental action, war, terrorism, riot, national emergency, pandemic, epidemic, strikes or labour disputes, carrier delays, supply shortages, or telecommunications or power failures.
13. Governing Law and Jurisdiction
[CHOOSE ONE — SEE NOTE BELOW]
All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of [JURISDICTION], without giving effect to any choice or conflict of law provision.
Nothing in this section deprives you of the protection afforded by mandatory provisions of the consumer law of your country of residence.
14. Assignment
You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment in violation of this section is null and void.
15. No Waivers
Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. Any waiver must be in writing and signed by an authorised representative of Herbee.
16. No Third-Party Beneficiaries
These Terms do not confer any rights or remedies upon any person other than you.
17. Notices
We may provide notice to you under these Terms by sending a message to the email address you provide, or by posting to the Site. Notices sent by email are effective when sent; notices provided by posting are effective upon posting. It is your responsibility to keep your email address current.
18. Severability
If any provision of these Terms is invalid, illegal, void or unenforceable, that provision will be deemed severed and will not affect the validity or enforceability of the remaining provisions.
19. Entire Agreement
Our order confirmation, these Terms, our Refund Policy, our Subscription Policy, and our Privacy Policy constitute the final and integrated agreement between you and us.
CONTACT
Questions about these Terms should be sent to info@tryherbee.com