Subscription Policy
By purchasing a subscription product from Herbee, you agree to the terms of our Automatic Refill Policy outlined below.
Recurring Charges
When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel.
Frequency & Amount
You will be billed every 30 days (or 60/90 days) at the amount shown during checkout. This amount may include applicable taxes and shipping fees.
Your subscription price reflects the discount displayed at the time of purchase. If we change subscription pricing, we will notify you by email before the change takes effect, and you will have the opportunity to cancel before being charged at the new rate.
Deadline to Cancel
To avoid being charged for your next shipment, you must cancel at least 24 hours before your next billing date.
How to Cancel
We've made cancellation simple and hassle-free. There is no minimum commitment and no cancellation fee. You can cancel at any time by:
- Logging in to your account to manage or cancel your subscription: 🔗 Click here to manage your subscription
- Emailing our support team at ✉️ info@tryherbee.com
If you cancel by email, please include your full name and order number for faster processing. We will confirm your cancellation by email.
Skip or Pause a Delivery
You don't have to cancel to take a break. From your account portal you can skip an upcoming delivery, change your delivery frequency, or pause your subscription and restart it whenever you're ready.
Refunds on Subscription Orders
Subscription orders are covered by our Refund Policy. Refund requests must be submitted within 30 days of the delivery date. Renewals processed after that window are not eligible for a refund.
It is the customer's responsibility to manage, skip, or cancel a subscription before renewal.
Billing Information
You are responsible for keeping your billing information current, complete, and accurate — including your billing address, card number, and card expiry date. Please notify us promptly if your payment card is cancelled or is no longer valid. You can update your details in your account portal or by contacting our support team.
If a payment fails, we will attempt to charge your payment method again. If payment cannot be collected, your subscription may be paused or cancelled.
We are committed to transparency and to giving you full control of your subscription. If anything is unclear, email us at info@tryherbee.com and we'll sort it out.