Refund Policy
30-Day Money-Back Guarantee
At Herbee, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 30 days of the delivery date
- Requests made after 30 days from delivery are not eligible and will not be approved
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted — you may keep the product
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.
Non-Eligible Refunds
The following are not eligible for refunds:
- Refund requests submitted outside of the 30-day guarantee period
- Subscription renewals or recurring charges processed after the 30-day window
- Orders that have already been processed or fulfilled once the 30-day period has passed
- Requests made outside the stated policy terms
Subscriptions
Subscription orders. Herbee offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless cancelled. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence you selected at checkout ("billing period"). By submitting your initial order, you accept and agree to the terms of the auto-renewal offer and confirm that you understand this policy.
Cancellation of subscription. You may cancel your subscription at any time, with no minimum commitment. To avoid a recurring charge, you must cancel before the end of your current billing period. You can cancel in two ways:
- Through your customer account portal, at any time, without contacting us
- By emailing our customer support team at info@tryherbee.com
All cancellations are effective on the last day of the current billing period.
Managing your subscription. It is the customer's responsibility to manage, modify, skip, or cancel a subscription before renewal. Subscription renewals that occur after the 30-day guarantee window are not eligible for refunds.
Billing information. You are obligated to provide current, complete, and accurate information for your billing account, and to promptly update that information to keep it accurate — for example, a change in billing address, card number, or card expiry date. You must promptly notify us if your payment card is cancelled or is no longer valid. Changes can be made through the customer portal or by contacting our support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, contact us at info@tryherbee.com within 14 days of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund at no cost to you. This is in addition to, and does not limit, your rights under the 30-Day Money-Back Guarantee.
How to Request a Refund
Email info@tryherbee.com with your order number and the email address used at checkout. Once approved, refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at info@tryherbee.com so we can assist you.